CommentDraw's core comment picker and spin wheel are free and require no payment. This policy covers the Full Draw Pass — a one-time digital purchase that unlocks the full comment pool (and the entry-deadline filter) for one video for 48 hours. Payments are processed by Paddle.com, our merchant of record; Paddle handles checkout, invoicing and payment data — we never see your card details.
If you have NOT used your Full Draw Pass (no draw was run with it), you can request a full refund within 14 days of purchase — no questions asked. Once a Pass has been used to run a draw, the service has been delivered and consumed; used Passes are refunded only if the Pass failed to work due to a technical fault on our side. To assess claims fairly, we keep an anonymous usage record per transaction (draw timestamps and counts — no personal data).
Contact us through the contact form on this site with the order/transaction reference from your Paddle receipt email, or reply directly to that receipt email to reach Paddle's support. Refunds are issued by Paddle to your original payment method, typically within 5–10 business days.
The Full Draw Pass is a digital service delivered immediately after payment. By purchasing, you expressly consent to immediate performance and acknowledge that once you use the Pass (run a draw), your statutory right of withdrawal lapses to the extent permitted by law. Unused Passes keep the full 14-day refund right above. Nothing here limits rights you have under mandatory consumer law in your country.
For any question about billing or refunds, use the contact form linked in the footer of this site. We answer every message.